✨ Hello wonderful cosplayers! At Cossky Cosplay Shop, we want you to be completely thrilled with your costume. If something isn’t quite right, we’re here to help make it magical again! ✨
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of you receiving your item. This gives you plenty of time to try on your costume and make sure it’s perfect for your next convention, photoshoot, or cosplay event!
Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
- Item must be in its original condition – unworn, unwashed, and undamaged
- All original tags must be attached
- Item must be in its original packaging
- You must have your original order confirmation or receipt
🚫 Non-Returnable Items
Based on our product analysis, the following items cannot be returned or exchanged for hygiene and safety reasons:
- All Props (due to potential damage during shipping and handling)
- Beautiful Daily Wear (intimate apparel items)
- Custom-made or altered costumes
- Items that have been worn, washed, or damaged
- Items without original tags or packaging
How to Initiate a Return or Exchange
Follow these magical steps to start your return or exchange:
- Contact Our Support Team – Email us at [email protected] within 15 days of receiving your order
- Fill Out the Return Form – Use the template below and include all required information
- Wait for Approval – We’ll review your request and send you a Return Authorization Number within 2 business days
- Package Your Item – Securely pack the item in its original packaging
- Ship Your Return – Send the package to our address (we’ll provide shipping instructions)
- Receive Your Refund or Exchange – Once we receive and inspect your return, we’ll process your request!
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Cossky Support Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Product Name: [Name of Product]
Size/Color: [Size and Color of Item]
Reason for Return/Exchange:
[Please describe why you’re returning or exchanging the item]Preferred Resolution:
□ Refund to original payment method
□ Exchange for [Alternative Product/Size/Color]
□ Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance!
Sincerely,
[Your Name]Refund Processing
Once we receive and inspect your return, here’s what to expect:
Timeline:
- Refund Approval: 1-2 business days after we receive your return
- Refund Processing: 5-10 business days for the refund to appear in your account
Refund Methods:
- Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original payment method
- PayPal: Refunded to your PayPal account
💡 Note: Shipping costs are non-refundable. If you received free shipping, the original shipping cost will be deducted from your refund.
Exchange Process
For exchanges, we’ll ship your new item once we receive and process your return. You’ll receive a tracking number for your exchange shipment.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective item, etc.). We recommend using a trackable shipping service and purchasing shipping insurance.
Need Help with Your Return or Exchange?
Our cosplay-loving support team is here to assist you!
📧 Email: [email protected]
🏪 Address: 2840 Massachusetts Avenue, Washington, US 20016
🌍 Service Regions: Global (excluding Asia and select remote areas)
🎉 Thank you for choosing Cossky Cosplay Shop! We’re committed to making your cosplay experience as magical as the characters you bring to life. Happy cosplaying! ✨